Frequently Asked Questions

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Q: How many free gift can I have?

A:  One only. However you can purchase as many as you need.

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Q: Can I apply for a free gift if I am already a subscriber/member?

A:  No sorry. However please do contact us because we might have an offer for you info@bioplanet.shop

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Q: Do I have to pay a shipping fee?

A:   If you only want the 40ml Hand Sanitiser and Moisturiser Gel then you will have to pay the £4.70 shipping fee. If you decide to purchase products and the total value is £20 or over the shipping will automatically be free.

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Q: How quick my free gift arrive?

A:  We will do our best to dispatch your free gift as quick as possible. Customers usually receive their gift within 5 working days. 

 

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Q: Who should I contact if I have a question or problem?

A:   Please email us info@bioplanet.shop

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Q: What if I change my mind after submitting the form?

A:  You can unsubscribe to our newsletters at the bottom of the newsletter you will receive via email.

      If you have subscribed and paid already the shipping fee for your free gift we can not offer a refund.

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